Archive for February, 2009
Scripting Tellers to Maximize Sales
I spend a lot of time conducting one-on-one sales training sessions with tellers. I do this to give each teller the opportunity to express their feelings and talk about issues they have with selling. Through these conversations I have found that in many cases, it is what the teller is saying that is causing them to feel uncomfortable, or [...]
Read Full Post | Make a Comment ( None so far )What Does a Clothing Store Have to do with Banking?
Jack Mitchell is the CEO of Mitchells/Richards/Marshs, one of the most successful clothing stores in the country. In his book “Hug Your Customers” he talks about “Reactive – Proactive”, and the way things used to be at his stores – that the salespeople just waited around for someone to come walking through the door, then they sold some [...]
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